Usually, server management companies have hourly rates. If so, you create ticket when problem occurs, admin resolves issue and billed you depends of time spent.
We prefer to solve problems before you can see it. When degradation of metrics we monitor occurs we starts to investigate this issue. And we try to fix it before downtime occurs.
That’s why we can guarantee the same uptime or slightly less than datacenter network availability.
If your servers in datacenter with 99,9% network availability we can guarantee same 99,9% uptime for your servers. Or maybe 99,8%, depends of your server config and load.